CHC52021 Diploma of Community Services


Our CHC52021 Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Nationally Recognised


Practical Placement

Minimum of 200 hours that we can help you organise (working hours can be logged as placement hours for workplace students)

Delivery Mode

Estimated Course Duration

78 Weeks


Various locations across Qld

Entry Requirements

There are no entry requirements for this course, however students are required to undertake the Language, Literacy and Numeracy assessment and Pre -Training Review. This will assist to determine candidate’s suitability and relevance for the course and identification of any support required.
Working with Children Check required before undertaking Work Placement.
National Police Check required before undertaking work placement.

Career Opportunities

On successful completion of this qualification learners will have satisfied all requirements and components and will have the knowledge and skills required to progress through to CHC62015 Advanced Diploma of Community Sector Management or -related courses.

This course provides you with the skills and knowledge to undertake job roles such as:


This course has 20 units of competency:

Unit Code Unit Name Core/Elective
CHCCCS004 Assess co-existing needs Core
CHCCCS007 Develop and implement service programs Core
CHCCCS019 Recognise and respond to crisis situations Core
CHCCSM013 Facilitate and review case management Core
CHCDEV005 Analyse impacts of sociological factors on people in community work and services Core
CHCDFV001 Recognise and respond appropriately to domestic and family violence Core
CHCDIV001 Work with diverse people Core
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
HLTWHS003 Maintain work health and safety Core
CHCCSM012 Coordinate complex case requirements Elective
CHCCSM009 Facilitate goal-directed planning Elective
CHCCSM014 Provide case management supervision Elective
CHCCSM015 Undertake case management in a child protection framework Elective
CHCCSL001 Establish and confirm the counselling relationship Elective
CHCADV002 Provide advocacy and representation services Elective
CHCAOD009 Develop and review individual alcohol and other drugs treatment plans Elective
CHCDFV006 Counsel clients affected by domestic and family violence Elective